Customer Success Engineer
Support our users through the full journey from lead to successful customer.
Support the sales team in turning product-qualified leads into customers. Ensure customer success post-sales with ongoing support. Help cultivate the top of the funnel with “how to” and other organic marketing content.
About Position
StartProto is a seed-stage company revolutionizing how small manufacturers interact with their shop floor. We are using modern technology to build a complete new work management system with part-level traceability, a smooth experience for those on the floor, and an AI-enabled analytics suite.
You're looking to develop your career in Technical Sales with a forward-thinking software company. We are seeking an individual who displays the attitude, aptitude, and amplitude to not only get the job done but grow within the company. You’re the kind of person that enjoys working independently and with other teams. People that do well here can self-manage but aren’t afraid to reach out for guidance.
You thrive on meeting/exceeding goals, whether on a daily, weekly, or monthly basis. You LOVE sharing the value of something you believe in.
Responsibilities
You Will:
- Gain a deep understanding of our customers and the needs of end users using research, interviews and data analysis to improve customer experience
- Identify the interests, needs, and challenges of each prospective customer
- Support implementation of an end-user adoption platform
- Utilize Zapier or other integration tools to design and build custom integrations.
- Work with Product Marketing to ensure we can articulate and promote the benefits of our products with “how to” articles, blogs, webinars, and short videos
- Effectively communicate our value proposition at all organizational levels
- Set user adoption strategy and establish a program roadmap
Requirements
You Have:
- A natural ability to relate to anyone and build relationships
- Strong presentation skills, with the ability to credibly influence at all levels, internally and externally
- Ability to multitask, prioritize, and manage time effectively
- Must possess a valid driver’s license, passport, and are able to travel without restriction
Bonus:
- Proven success as a Business Development Sales Representative (BDR), Sales Development Representative (SDR), Account Executive or similar role in software sales (SaaS is a plus)
- Familiarity with the manufacturing industry is a plus, but not required
- Prior experience using CRMs (e.g., Salesforce, Hubspot, etc.)
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
