Customer Success Engineer

Support our users through the full journey from lead to successful customer.
Hybrid, Atlanta
Full time

About StartProto

As the leading AI agent platform for manufacturing, we empower manufacturers to supercharge their business with intelligent automation, unencumbered by legacy implementation or sales cycles. Our AI agents handle everything from processing quote requests with drawing packages to generating complete part routings in minutes—work that previously took hours of manual effort.

From life-saving medical devices to critical aerospace components, our customers produce parts that go into some of the world's most impactful products. Built from the ground up with AI-first architecture and trained on manufacturing data, our intelligent agents deliver 60%+ productivity gains that allow shops to grow dramatically with the same workforce.

It is our mission to enable manufacturers with the AI technology they need to drive innovation forward while focusing on what they do best: craftsmanship and making exceptional products.

We are a team of motivated and hardworking creators building the future of AI-powered manufacturing. If you're looking to have a direct impact on a pre-Series A company that's revolutionizing how manufacturers operate with cutting-edge AI agents, read on and apply!

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

This position requires activities that are subject to US Export Control Laws and requires US Citizenship or Green Cardholder Status.

The Opportunity

You Will:

  • Gain a deep understanding of our customers and the needs of end users using research, interviews and data analysis to improve customer experience
  • Identify the interests, needs, and challenges of each prospective customer
  • Support implementation of an end-user adoption platform
  • Utilize Zapier or other integration tools to design and build custom integrations.
  • Work with Product Marketing to ensure we can articulate and promote the benefits of our products with “how to” articles, blogs, webinars, and short videos
  • Effectively communicate our value proposition at all organizational levels
  • Set user adoption strategy and establish a program roadmap

StartProto Life

Culture: At StartProto, we value intentionality, persistence, and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.

Atlanta Office: The office is full of energy; people regularly collaborate to solve complex problems. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.

Our headquarters is located in west midtown Atlanta, GA – easy to get to via I-75 and located near great food and activities. We regularly do team lunches to promote strong relationships between sales, customer success, product, and engineering.

Benefits: We value you and your family. With this in mind, full-time employees are provided:

  • Coverage of health, dental, and vision
  • Unlimited PTO
  • 9 paid holidays
  • 401(k) plan
  • Employee recognition program

Join Us - Apply Today

Join us in transforming the manufacturing industry with genuinely enjoyable software!
Apply Here