Implementation & support

Genuinely Enjoyable Service & Support

All customers enjoy a meticulous white-glove implementation and exceptional customer support for guaranteed satisfaction and business success.


Access to support

Access our round-the-clock customer support for uninterrupted assistance whenever you need it.

30 min

Typical response time

Resolve issues swiftly, enhance satisfaction, and keep your business thriving.


US-based support team

Dependable service, tailored to meet your needs anytime, anywhere.
Always ready to support

24/7 US-based support

Implementing shop management software can be a daunting task. StartProto has proven to make this easier through providing outstanding US based support letting you focus on streamlining your work.

  • On-site training for your teams.
  • Live chat integrated into the experience.
  • Hand picked and carefully trained staff with experience in manufacturing.
An example of startproto supporting a customer through live chat.
Constantly Growing

Documentation & Tutorials

Dive into a wealth of articles, tutorials, case studies, and videos designed to empower you with the knowledge you need to maximize the potential of StartProto.

  • Weekly updates to are pushed StartProto’s documentation.
  • Meticulously curated content will guide you every step of the way.
  • Videos created to keep learning interactive and visual.
Enable your success

Built To Make You Successful

We get it—this business is built on relationships. That's why we focus on giving you the tools and people to keep your experience great through better information and clear communication.

  • On-site training for your teams.
  • Wealth of content, resources, and information to help you learn more.
  • Customer success team dedicated to helping you.
Cloud Manufacturing Software

Simple to Use - Easy to Master

Our intuitive software lets your team take on more work, freeing you up for that much-needed break.


Centralized knowledge base where you can easily find answers to your questions, reducing the need for direct support.

Video trainings

Widely accessible and searchable, our video trainings are on YouTube and within our Knowledge Center.

Live support

We provide instant communication with support representatives, providing quick answers to your inquiries and improving your overall efficiency.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.